Exchange / Refund

Exchange / Refund

Indilis Polewear wants to provide you a happy shopping experience and quality customer service. If for one reason or another,   you are not satisfied with your purchase, you can exchange or return your order easily. Here are the steps to return or exchange your product easily.

Return your product :

Exchanging my product for size problem or any other problems. You have 14 days from delivery to exchange your item for another item. No claims or returns will be authorized beyond this 14 days deadline.

Product Refund. You have 14 days from delivery to return your item. We will be refunded by bank transfer as soon as possible, and no later than 14 days following the date on which the withdrawal right has been exercised

Guide for Exchanges and Returns : 

The items you return must be new, intact and in their original condition, in perfect condition for resale.  Items must be tried with underwear. As a hygienic measure, all returns not respecting this procedure may not be refunded. So the underwear should be returned to us unsealed and unused, otherwise the repayment will not be made. If this is not the case, we reserve the right to take action against you for compensation.

To return your items : 

Write to us at contact@indilis.com or call our Customer Service at 00 33 9 72 54 92 74 from Monday to Friday from 9.30am to 8pm and request a returns number.

Send your item to Indilis, 840 rue du 11 novembre, 76650 Petit-Couronne, FRANCE.

For any questions please contact our customer service from Monday to Friday from 9.30am to 8pm at 00 33 9 72 54 92 74 or by emailing to contact@indilis.com.